Deloitte
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Washington ,
DC
Deloitte Services LP ("Deloitte Services") provides a wide variety of internal support services to Deloitte LLP and its subsidiaries ("the Deloitte U.S. Entities") and its people. Deloitte Services is comprised of Field Operations, Financial Support Services, Information Technology, Marketing & Communications, Human Resources and more. As with all the businesses within the Deloitte U.S. Entities, a core set of competencies is associated with each of these channels. An overall understanding of quality client service, experience in working on multifunctional teams and across multiple geographies, strong business acumen and the instinct to think and act globally are essential for advancement within Deloitte Services.
Deloitte Services LP currently has an opportunity for an Administrative Assistant Supervisor.
Responsibilities:
Supervise, train, coach, counsel, and develop administrative assistants in order to ensure efficient client service to the partners/managers that they support. Ability to interact with Partners, Principals, and Senior Managers of the Deloitte U.S. Entities regarding situations that may contain privileged, sensitive, personal and confidential topics. The impact on motivation and influence of others is crucial to the success of the job. Attention to fairness, equity and perception must be a constant focus of this position.
* Develop and maintain strong working relationships with business partner leadership team
* Develop and manage strong relationships with supervised administrative assistants, internal clients, and Deloitte Services
* Coach, counsel, mentor, and evaluate Administrative Assistant staff
* Roll out regional/national initiatives as requested
* Interact with Deloitte U.S. Entities leaders on a daily basis
* Manage a group of client-serving administrative assistants
* Work with internal clients to set expectations of the administrative assistant supporting them
* Manage budget effectively as outlined by the AA manager
* Review headcount forecast by period
* Align administrative assistants to clients to ensure efficiency and effectiveness
* Coordinate back-up coverage for administrative assistants on PTO, LOA, etc.
* Develop business cases for additional/replacement support
* Interview candidates for open AA positions/make hiring recommendations
* Coordinate new hire setup and orientation/training
* Lead regular meetings with AA staff
* Maintain various distribution lists
* Maintain log of operational support issues and elevate as required
* Coordinate AA internal moves and changes
* Track and enforce mandatory and as-needed training for administrative assistants
* Work in conjunction with other shared services channels to provide seamless service delivery to all clients
* Collaborate with other AA supervisors and manager to discuss best practices
* 5 - 8 years of relevant experience supervising others, in a large corporate environment preferred
* Ability to develop strong working relationships with people of all levels
* Ability to analyze/interpret difficult situations, and quickly make recommendations for resolution
* MS Office experience
* Experience with CRM, time & expense reporting, other related databases a plus
* Ability to work independently and manage multiple priorities
* Creative problem-solver; ability to develop innovative solutions to complex issues
* Excellent organizational ability and attention to detail
* Excellent written and oral communication skills
About Deloitte
As used in this document, “Deloitte” means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.Deloitte LLP and its subsidiaries are equal opportunity employers.
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Washington , DC
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